(a) Remote Support Services: Remote support services may be offered to you over the telephone via the Internet if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then BNB Technology remotely logs on through your high-speed Internet connection to view your computer desktop from the BNB Technology support center. BNB Technology stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow BNB Technology to provide the remote support services. By electing to receive remote support, you agree to allow BNB Technology to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(b) Your Responsibility: You understand and agree that prior to contacting or allowing BNB Technology to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that BNB Technology shall not be responsible under any circumstance for any loss or corruption of data and/or software.
Service Limitations; Liability
(a) LIMITATIONS TO SERVICE: BNB TECHNOLOGY RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY BNB TECHNOLOGY.
(b) FORCE MAJEURE: If BNB Technology's ability to render remote services is impaired by you or circumstances beyond the control of BNB Technology, BNB Technology may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: TO THE EXTENT PERMITTED BY LAW, BY ACCESSING THIS WEBSITE (BNBTECH.COM), YOU AGREE TO RELEASE AND HOLD HARMLESS BNB TECHNOLOGY, AND/OR ITS THIRD-PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSE, COSTS, PROFITS, LOST SAVINGS OR EARNINGS OR LIABILITY THAT YOU, THE OWNER, OR LESSEE MAY SUFFER ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY BNB TECHNOLOGY. THIS INCLUDES BUT IS NOT LIMITED TO DATA LOSS OR LACK OF FUNCTION IN ANY COMPONENT OR ELEMENT OF YOUR COMPUTER SYSTEM AND/OR PERIPHERALS.
If you are not satisfied with remote services received from BNB Technology, please call 405-292-5408 for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by BNB Technology and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
BNB Technology, a subsdiary of Bits N’ Bytes Computers Inc., Inc., 3201 Double Drive, Norman, OK 73069. Contact BNB Technology at 405-292-5408.
LAST UPDATED: December 1, 2009
IMPORTANT NOTICE: These terms of service apply to services ("Remote Help") ordered from BNB Technology by phone at 405-292-5408. Services ordered at BNB Technology's store may differ from the terms of service defined here.